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Dishwasher/Steward

JOB DESCRIPTION

TITLE: Dishwasher/Steward

DEPARTMENT: Food and Beverage

REPORTS TO: Sous Chef/Executive Chef

LOCATION: Murphy, NC

SALARY/RANGE: Hourly/$7.25 to 10.00

SUMMARY

Maintain clean and sanitary conditions of all cooking utensils, flatware, china, and stemware. Maintain a clean and safe environment in all back-of-house areas. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team members must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Follow all procedures to ensure that the Facility is clean, safe, and in good repair for both associates and guests

Clean and sanitize all cooking utensils, flatware, china, stemware, and workstation throughout the shift

Sweep and mop the stockrooms and walk-in refrigerator nightly

Maintain dishwashing equipment by following manufacturer’s operating instructions

Transport all trash and food debris to the compactor after every “walk-in”

Lock and secure all food and equipment

Clean all equipment in preparation for the next day

Assists in delivery and proper storage of merchandise

Perform all additional tasks and responsibilities as assigned

Attends all scheduled employee meetings and brings suggestions for improvement

Notify manager-on-duty any time a guest is not 100% satisfied with their experience

Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center

QUALIFICATIONS

Demonstrate ability to work at a fast pace while standing for long periods of time

Completion of basic food handling training and any local or state mandated certification

Good verbal communication skills

Use proper measurements of detergent and sanitizer in the dish machine

Restocks all dishes, glassware, utensils, pot, and pans

Removes all garbage

Breaks down, cleans, and sanitizes the kitchen equipment at the end of a shift

Keeps dish and other storage areas clean and organized

Ability to lift up to 50 pounds and move it 75 yards on a regular basis

Ability to push trash carts weighing up to 50 pounds up to 250 feet

EDUCATION AND/OR EXPERIENCE

1 year of back of house experience

Knowledge of basic sanitary guidelines

Knowledge of basic dish machine operations

Comprehensive understanding of the English language

Ability to communicate effectively with co-workers and manager

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Interior Work Areashave moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.

Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

 

Bar Back

JOB DESCRIPTION

TITLE: Bar Back

DEPARTMENT: Food and Beverage

REPORTS TO: Restaurant Manager/Food and Beverage Operations Manager

LOCATION: Murphy, NC

SALARY/RANGE: Hourly/$8.00 to $10.00

SUMMARY

Support the Bartenders and Servers by prepping and setting the bar area, while maintaining a safe and controlled alcohol service environment. Assists the bartender with the preparation bar items, ensuring consistent quality drinks, prepare orders in a short period of time and in accordance with recipes and guidelines established by the Food and Beverage department. Maintain a clean and sanitary work area in a fast passed environment, while providing superior guest service. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Ensure delivery of the best possible out-of-home entertainment experience by providing Service that is friendly, helpful and fast and the Food and Beverage products are fresh, appetizing and properly prepared

Follow all procedures to ensure that the Facility is clean, safe, and in good repair for both associates and guests

Ensure the bar is “set” and maintained to ensure effective operation

Possess full knowledge of bar and menu items and be able to made recommendations

Maintain cleanliness of the bar and lounge areas

Process center alcohol orders for delivery

Clear and reset tables in bar and lounge area

Deliver food and beverage orders to the bar, bowling area within established time frames once the entire order is complete

Set up and break down bar

Assist bartender in taking food and beverage orders as needed

Verify that guests who purchase alcohol are least 21 years of age

Prepare and conduct bar inventories as directed by management

Ability to conduct transactions with POS system and complete end of shift reconciliation

Complete all “side-bar” work duties

Perform all additional tasks and responsibilities as assigned

Maintain regular personal attendance for all scheduled shifts

Attends all scheduled employee meetings and brings suggestions for improvement

Notify manager on duty any time a guest is not 100% satisfied with their experience

 

QUALIFICATIONS

Adherence to any necessary alcohol service licensing requirements

Ability to ascend and descend stairs

Ability walk, lift, twist, bend, reach, and handle food products on frequent basis

Demonstrate ability to work at a fast pace while standing for long periods of time

Completion of basic food handling training and any local or state mandated certification

Good verbal communication skills

Ability to interact with guests

Accurate math and cash handling skills

Removes all garbage

EDUCATION AND/OR EXPERIENCE

High school diploma

Completion of basic food handling training and any local or state-mandated certification

Basic math skills

Understanding of federal, state, and local liquor laws

English language and professional communications skills are required

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Ability to lift up to 50 pounds and move it 75 yards on a regular basis

Ability to push trash carts weighing up to 50 pounds up to 250 feet

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Interior Work Areashave moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.

Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

Bartender

JOB DESCRIPTION

TITLE: Bartender

DEPARTMENT: Food and Beverage

REPORTING TO: Shift Manager/Food & Beverage Operations Manager

LOCATION: Murphy, NC

SALARY: Hourly/ $8.00 to $12.00

SUMMARY:

 

Prepare beverages for our guests, ensuring consistent quality in a short period of time, following the recipes and guidelines established by F and B department. Adhering to the local and state liquor service laws and enforcing them with the team and maintaining a clean, sanitary and safe work area in a fast paced environment. While always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

 

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

 

Provides guests with bar service, receiving food and/or beverage order, mixing and serving alcoholic and nonalcoholic drinks.

Cleaning chopping and slicing garnish as needed, setting up the bar for start service and closing breakdown.

Serving wine and draft or bottled beer, receiving and delivering food orders, collecting and processing payment while following UltraStar’s cash handling policies.

Maintains a safe, sanitary, and presentable work area, checking beverage products for appropriate temperature, restocking as necessary.

Provides accounting of transactions in to point-of-sale system, counting currency, balancing money drawer against generated cashier report following established procedures.

Ensures responsible alcohol beverage service polices are followed by asking for proper I.D. from guests that appear to be under the age of 30, monitoring alcohol consumption while following established laws.

Closing alcohol service at the designated time, clearing the room of all alcoholic beverages, glasses and bottles from each venue at the time specified.

Attends all scheduled employee meetings and brings suggestions for improvement

Notify manager-on-duty any time a guest is not 100% satisfied with their experience

 

QUALIFICATIONS

Age 21 or older

Completion of basic food handling training and local or state mandated certification

Excellent multi-tasking skills

Ability to work effectively with supervisors and co-workers and with minimal supervision

Ability to working in a high volume venue.

Ability to meet guest needs while communicating and working effectively with supervisors and team members in a high-volume setting

Working knowledge of US measurements, weight and volume

EDUCATION AND/OR EXPERIENCE

 

Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.

1 year bartending experience

1 year guest service experience

1 year food service experience

General wine knowledge

Basic math skills

Awareness of local, state and federal liquor, health and sanitation laws

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

 

Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

Busser

JOB DESCRIPTION

TITLE: Busser

DEPARTMENT: Food and Beverage

REPORTS TO: Shift Manager/Food and Beverage Operations Manager

LOCATION: Murphy, NC

SALARY: Hourly/ $8.00 to $10.00

SUMMARY

Support the Bartenders and Servers by prepping, setting and clearing the bar and restaurant areas. Deliver food and beverage orders to the bar, restaurants and bowling areas. Maintain a clean and sanitary work area in a fast paced environment, while providing superior guest service. They are also expected to provide excellent service for guests with a friendly smile while always following our service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Resets tables according to specifications of each restaurant

Removes plates and silverware when all guests have finished

Sets up and breaks down dining room for each shift

Maintains service stations in a clean and orderly manner throughout shift

Bring all dishware to the dish area for cleaning

Performs all opening and closing side work as required

Assists with monthly inventory of china, glass and silver

Deliver food and beverage orders to the bar, restaurants and bowling area

Attends all scheduled employee meetings and brings suggestions for improvement

 

QUALIFICATIONS

Understands all food and beverage service procedures

Ability to ascend and descend stairs

Ability walk, lift, twist, bend, reach, and handle food products on frequent basis

Demonstrate ability to work at a fast pace while standing for long periods of time

Completion of basic food handling training and any local or state mandated certification

Good verbal communication skills

Ability to interact with guests

Removes all garbage

Follows all safety and sanitation policies

English language and professional communications skill are required

Ability to take direction

Ability to work in a team environment

EDUCATION AND/OR EXPERIENCE

Prior bussing and or dishwashing experience preferred but not required.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Interior Work Areashave moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Facility floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.

Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

 

 

 

 

Server

JOB DESCRIPTION

TITLE: Server

DEPARTMENT: Food and Beverage

REPORTS TO: Restaurant Sup/Restaurant Manager/Food and Beverage Operations Manager

LOCATION: Murphy, NC

SALARY/RANGE: Hourly/ $5.25 to $7.50

SUMMARY

Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests’ needs. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.

Creates a warm, fun atmosphere for Guests and Team Members.

Adheres to company’s sanitation procedures.

Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.

Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.

Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.

Greets newly seated Guests’ in a friendly and timely manner.

Accurately takes Guests’ food and drink orders.

Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.

Enters orders into POS quickly and in proper sequence, using appropriate modifications and charges.

Ensures food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed.

Busses and resets tables as needed.

Assists other Team Members as needed or as business dictates.

Responsible for all sales on POS and completing station side work at the beginning and end of their shift.

Participates in all incentives and contests, driving sales and promoting the brand.

Follows portion guidelines to ensure cost control, while maximizing the Guest experience.

Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner.

Keeps station clean, sets up and takes down station tables appropriately.

Maintains a favorable working relationship with all other Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.

Must be skilled in effectively communicating with Guests in order to generate enthusiasm about UltraStar Multi-tainment Center’s amenities and upcoming events.

Must demonstrate ability to operate POS, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.

Must be able to read and communicate in English.

Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via POS system.

Dressed in proper dress code requirements, looking neat, clean and professional at all times.

Say good-bye to all of the guests. Check to see that their visit was great

Attends all scheduled employee meetings and brings suggestions for improvement

QUALIFICATIONS

1 year prior experience working in a fast paced restaurant environment

Understanding of federal, state, and local liquor laws

English language and professional communication skills are required

EDUCATION AND/OR EXPERIENCE

High School diploma

Completion of basic food handling training and any local or state-mandated certification

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds, 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Interior Work Areashave moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.

Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

Cook 2

JOB DESCRIPTION

TITLE: Cook 2

DEPARTMENT: Food and Beverage

REPORTS TO: Senior Cook/Sous Chef/Executive Chef

LOCATION: Murphy, NC

SALARY/RANGE: Hourly $13.00 to $14.00

 

SUMMARY:

 

The Cook 2 is responsible for preparing and/or direction the preparation of food to be served, complying with all applicable sanitation, health and personal hygiene standards and following established food production programs and procedures. The cook is responsible for appropriate use of facility supplies and equipment to minimize loss, waste and fraud. Ensure consistent food quality and prepare food items in accordance with recipes and guidelines established by the Executive Chef. Maintain a clean, sanitary, and safe work area in a fast paced environment. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R.

 

 

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

 

Prepares or directs preparation of food served using established production procedures and systems

Determines amount and type of food and supplies required using production systems

Ensures availability of supplies and food or approved substitutions in adequate time for preparation

Sets steam table; serves or ensures proper serving of food for tray line or dining room

Complies with established sanitation standards, personal hygiene and health standards

Observes proper food preparation and handling techniques

Stores food properly and safely, marking the date and item

Reports necessary equipment repair and maintenance to supervisor

Correctly prepares all food served following standard recipes

Plans food production coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved

Portions food for serving

Maintains daily production records

Keeps work area neat and clean at all times, cleans and maintains equipment used in food preparation

Completes food temperature checks before service

Prepares or directs preparation

Prepare hot and cold food items including dressings, sauces, soups, entrees, etc as directed

Measure and mix ingredients required for preparation of specific food items

Maintain communication with other associates to assemble food items that be utilized for menu orders

Adhere to recipes to ensure consistent food quality and presentation

Operate large-volume cooking and preparation equipment such as mixers, grills, fryers, or ovens according to manufacturer’s instructions

Ensure proper storage of product with labels and dates by rotating using first-in, first-out method

Uphold cleanliness of entire kitchen including food prep area, cooking equipment, counters, shelves, utensils, and storage areas

Perform required sanitation procedures to prepare and store food as established by the Food & Beverage Department

Follow all procedures to ensure a safe, secure, and healthy work environment by following local, state, and federal sanitations regulations

Perform all additional tasks and responsibilities as assigned

Attends all scheduled employee meetings and brings suggestions for improvement

Notify manager-on-duty any time a guest is not 100% satisfied with their experience

Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center

 

QUALIFICATIONS

Proficiency in kitchen, operations and, execution

Completion of basic food handling training and local or state mandated certification

Working knowledge of theatre policies, prices, menu, and bar selections

Excellent multi-tasking skills

Ability to follow instructions on safe use of all chemical/cleaning materials

Ability to work effectively with supervisors and co-workers and with minimal supervision

Ability to meet deadlines

Ability to communicate and work effectively with supervisors and co-workers in a high-volume setting

Working knowledge of US measurements, weight and volume

Works well under pressure

Can effectively solve problems

Able to take direction

Excellent attendance is required with schedule flexibility determined by business needs

Must speak fluent English

 

EDUCATION AND/OR EXPERIENCE

Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.

2-3 years experience in full service dining, country club, hotel, and banquets

Basic math skills

Awareness of local, state and federal health and sanitation laws

Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives and dish machine

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

 

WORK ENVIROMENT

Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

 

Cook 1

 

JOB DESCRIPTION

Title: Cook 1

Department: Food and Beverage

Reporting: Senior Cook/Sous Chef/Executive Chef

Location: Murphy, NC

Salary: Hourly $10.00 to $13.00

SUMMARY:

The Cook 1 is responsible for preparing and/or direction the preparation of food to be served, complying with all applicable sanitation, health and personal hygiene standards and following established food production programs and procedures. The cook is responsible for appropriate use of facility supplies and equipment to minimize loss, waste and fraud. Ensure consistent food quality and prepare food items in accordance with recipes and guidelines established by the Executive Chef. Maintain a clean, sanitary, and safe work area in a fast paced environment. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R.

 

 

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

 

Prepares or directs preparation of food served using established production procedures and systems

Determines amount and type of food and supplies required using production systems

Ensures availability of supplies and food or approved substitutions in adequate time for preparation

Sets steam table; serves or ensures proper serving of food for tray line or dining room

Complies with established sanitation standards, personal hygiene and health standards

Observes proper food preparation and handling techniques

Stores food properly and safely, marking the date and item

Reports necessary equipment repair and maintenance to supervisor

Correctly prepares all food served following standard recipes

Plans food production coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved

Portions food for serving

Maintains daily production records

Keeps work area neat and clean at all times, cleans and maintains equipment used in food preparation

Completes food temperature checks before service

Prepares or directs preparation

Prepare hot and cold food items including dressings, sauces, soups, entrees, etc as directed

Measure and mix ingredients required for preparation of specific food items

Maintain communication with other associates to assemble food items that be utilized for menu orders

Adhere to recipes to ensure consistent food quality and presentation

Operate large-volume cooking and preparation equipment such as mixers, grills, fryers, or ovens according to manufacturer’s instructions

Ensure proper storage of product with labels and dates by rotating using first-in, first-out method

Uphold cleanliness of entire kitchen including food prep area, cooking equipment, counters, shelves, utensils, and storage areas

Perform required sanitation procedures to prepare and store food as established by the Food & Beverage Department

Follow all procedures to ensure a safe, secure, and healthy work environment by following local, state, and federal sanitations regulations

Perform all additional tasks and responsibilities as assigned

Attends all scheduled employee meetings and brings suggestions for improvement

Notify manager-on-duty any time a guest is not 100% satisfied with their experience

Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center

 

QUALIFICATIONS

Proficiency in kitchen, operations and, execution

Completion of basic food handling training and local or state mandated certification

Working knowledge of theatre policies, prices, menu, and bar selections

Excellent multi-tasking skills

Ability to follow instructions on safe use of all chemical/cleaning materials

Ability to work effectively with supervisors and co-workers and with minimal supervision

Ability to meet deadlines

Ability to communicate and work effectively with supervisors and co-workers in a high-volume setting

Working knowledge of US measurements, weight and volume

Works well under pressure

Can effectively solve problems

Able to take direction

Excellent attendance is required with schedule flexibility determined by business needs

Must speak fluent English

 

EDUCATION AND/OR EXPERIENCE

Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.

1 year experience in full service dining, country club, hotel, and banquets

Basic math skills

Awareness of local, state and federal health and sanitation laws

Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives and dish machine

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

 

WORK ENVIROMENT

Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

 

 

 

Food Service Expo

JOB DESCRIPTION

TITLE: Food Service Expo

DEPARTMENT: Food and Beverage

REPORTS TO: Restaurant Sup/Restaurant Manager/ Food and Beverage Operation Manager

LOCATION: Murphy, NC

SALARY/RANGE: Hourly/$10.00 To $12.00

SUMMARY

Food expeditor is responsible for keeping a smooth workflow between the kitchen and the tables. You will work in a fast-paced environment to get proper orders out faster and more efficiently. As food expeditor, you must have excellent communication skills and experience in a restaurant’s hectic setting. You must have enough stamina to be in constant motion and skills to coordinate and organize processes and people. The goal is to make service faster and better to help enhance our quality and standards. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Ensure the efficient flow of orders from the servers to the kitchen

Ensure orders are being prepared with the correct priority

Assist in the final preparation of dishes

Check dishes before delivery for accuracy, presentation and temperature

Deliver orders to maintain fast service

Eliminate obstacles in service, food preparation lines or dishwashing

Inspect the premises according to quality and sanitation standards and assist in cleaning

Transfer important information between the kitchen and the servers (e.g. when a guest has a particular request)

Handle complaints from clients to preserve the restaurant’s standard of service

Notify manager-on-duty any time a guest is not 100% satisfied with their experience

 

 

REQUIREMENTS:

Proven experience as food expeditor or other restaurant position

Understanding of health and safety rules in a restaurant

Dexterity in using kitchen equipment or utensils and carry heavy trays

Well-organized and ability to lead and direct people

Excellent communication and negotiation skills

Outstanding coordination and multi-tasking abilities

A customer-oriented approach

Great physical endurance

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Interior Work Areashave moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.

Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

Sous Chef

JOB DESCRIPTION

TITLE: Sous Chef

DEPARTMENT: Food and Beverage

REPORTS TO: Executive Chef/General Manager

LOCATION: Murphy, NC

SALARY/RANGE: Annual/$35,000 to $50,000

SUMMARY:

The Sous Chef is responsible for the daily operation, in a high paced kitchen environment, including professional leadership. Ensures all recipes are followed with correct food preparation and presentation utilizing safe food practices that meet the UltraStar Multi-tainment Center standard and local health code. A commitment to quality while maintaining a safe, orderly and sanitized kitchen, demonstrates this by example, using proper food-handling techniques. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Managers must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Assists and supports the Executive Chef and Food and Beverage Operations Manager as needed.

Train and evaluate kitchen staff

Assists with the planning of menus and meals

Oversees the preparation and service of food

Assists the Executive Chef with the enforcement of health and safety standards in the kitchen including FIFO and safe food practices.

Professionally resolves any problems that may arise in the kitchen

Possess a passion and enjoy working with food

Good organizational and management skills

Can work well under pressure, problem solving and communicating to staff and management.

Superior oral and written communication skills

Prepares daily production list

Prepare hot and cold food items including dressing, sauces, entrees, etc. as directed

Measure and mix ingredients required for preparation of specific food items

Maintain communication with other associates to assemble food items that will be utilized for menu orders

Ensures that all stations remain stocked before and during the meal period

Verifies that kitchen staff follows all recipes and portion servings correctly

Keeps kitchen, dish, and storage areas clean and organized

Places food and supply orders as directed

Receives product verifying invoice and freshness of merchandise

Trains Team Members to company standards

Actively participates as a member of the management team

Manages staffing levels throughout shift cutting when needed.

Oversees kitchen labor and food cost to budgetary requirements.

Performs additional responsibilities, although not detailed, as requested the Kitchen Manager at any time

Providing service that is friendly, helpful and fast and the Food and Beverage products are fresh, appetizing and properly prepared.

Attends all scheduled employee meetings and engaging with suggestions for improvement.

Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center facility.

Actively supervises, motivates and disciplines employees

Assists with hiring and training of all new team members

Ability to work in a high-energy and demanding environment

Organization and leadership skills

Works well under pressure, can effectively solve problems

Must speak fluent English

 

EDUCATION AND/OR EXPERIENCE

Strong written and verbal communications skills along with working knowledge of Microsoft office are required for the position.

Minimum of 3 to 5 year experience in full service dining, country club, hotel, and banquets

Basic math skills

Awareness of local, state and federal health and sanitation laws

Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives and dish machine

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

 

 

 

 

WORK ENVIROMENT

Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

Senior Cook

JOB DESCRIPTION

TITLE: Senior Cook

DEPARTMENT: Food and Beverage

REPORTS TO: Sous Chef/Executive Chef

LOCATION: Murphy, NC

SALARY/RANGE: Hourly $15.00-$18.00

 

SUMMARY:

 

The Senior Cook is responsible for preparing and/or direction the preparation of food to be served, complying with all applicable sanitation, health and personal hygiene standards and following established food production programs and procedures. The Senior Cook is responsible for appropriate use of facility supplies and equipment to minimize loss, waste and fraud. Ensure consistent food quality and prepare food items in accordance with recipes and guidelines established by the Executive Chef. Maintain a clean, sanitary, and safe work area in a fast paced environment. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R.

RESPONSIBILITIES

 

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Prepares or directs preparation of food served using established production procedures and systems

Determines amount and type of food and supplies required using production systems

Ensures availability of supplies and food or approved substitutions in adequate time for preparation

Sets steam table; serves or ensures proper serving of food for tray line or dining room

Complies with established sanitation standards, personal hygiene and health standards

Observes proper food preparation and handling techniques

Stores food properly and safely, marking the date and item

Reports necessary equipment repair and maintenance to supervisor

Correctly prepares all food served following standard recipes

Plans food production coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved

Portions food for serving

Maintains daily production records

Keeps work area neat and clean at all times, cleans and maintains equipment used in food preparation

Completes food temperature checks before service

Prepares or directs preparation

Prepare hot and cold food items including dressings, sauces, soups, entrees, etc. as directed

Measure and mix ingredients required for preparation of specific food items

Maintain communication with other associates to assemble food items that be utilized for menu orders

Adhere to recipes to ensure consistent food quality and presentation

Operate large-volume cooking and preparation equipment such as mixers, grills, fryers, or ovens according to manufacturer’s instructions

Ensure proper storage of product with labels and dates by rotating using first-in, first-out method

Uphold cleanliness of entire kitchen including food prep area, cooking equipment, counters, shelves, utensils, and storage areas

Perform required sanitation procedures to prepare and store food as established by the Food & Beverage Department

Follow all procedures to ensure a safe, secure, and healthy work environment by following local, state, and federal sanitations regulations

Perform all additional tasks and responsibilities as assigned

Attends all scheduled employee meetings and brings suggestions for improvement

Notify manager-on-duty any time a guest is not 100% satisfied with their experience

Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center

 

QUALIFICATIONS

Proficiency in kitchen, operations and, execution

Completion of basic food handling training and local or state mandated certification

Working knowledge of theatre policies, prices, menu, and bar selections

Excellent multi-tasking skills

Ability to follow instructions on safe use of all chemical/cleaning materials

Ability to work effectively with supervisors and co-workers and with minimal supervision

Ability to meet deadlines

Ability to communicate and work effectively with supervisors and co-workers in a high-volume setting

Working knowledge of US measurements, weight and volume

Works well under pressure

Can effectively solve problems

Excellent attendance is required with schedule flexibility determined by business needs

Must speak fluent English

 

EDUCATION AND/OR EXPERIENCE

Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.

3-5 years of experience in full service dining, country club, hotel, and banquets

Basic math skills

Awareness of local, state and federal health and sanitation laws

Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives and dish machine

 

 

 

 

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

 

WORK ENVIROMENT

 

Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

 

 

Senior Bowling Mechanic

JOB DESCRIPTION

TITLE: Senior Bowling Mechanic

DEPARTMENT: Facilities

REPORTS TO: Supervisor/Bowling Senior Manager/General Manager

LOCATION: Murphy, NC

SALARY/RANGE: Hourly/$13.00 to $16.00

SUMMARY

The Senior Bowling mechanic position conducts machine setup, troubleshooting, repairs and preventive maintenance service. During business hours corrects any lane issues including but not limited to pin reset, ball return, oil and maintain lanes and approach areas. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Provides emergency/unscheduled repairs of production equipment during production and performs scheduled maintenance repairs of production equipment during machine service.

Prepares and sets up machinery for scheduled production runs.

Performs mechanic skills including, but not limited to, mechanical, electrical, pneumatic and hydraulic troubleshooting and repair of packaging and production machines.

Reads and interprets equipment manuals and work orders to perform required maintenance and service.

Comply with TOSHA safety and health rules.

Ensure that maintenance and repair methods for all building components are appropriate and consistently applied

Provide training support for the Facility as directed

Complete all other functions and assignments as assigned by the Facilities Manager

Monitors department appearance and ensures problems are resolved expeditiously

Flexible schedule

 

 

 

 

 

 

QUALIFICATIONS:

Excellent communication skills including the ability to provide clear and concise details regarding building issues

Problem Solving/Analysis.

Ability to collaborate will with supervisors, peers, subordinates, guests, vendors and corporate partners

Be a team player

Ability to follow instructions on safe use of all chemicals/cleaning materials

Ability to perform tasks with tools, ladders, and lifts in a safe and effective manner

Proven ability to meet deadlines with minimal supervision

Time Management

Education and Experience:

Required to read and write English, follow verbal instructions and use simple math.

Basic computer skills

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Working days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Hearing protection may be required.

Read and write handwritten notes.

Lift and carry up to 50 pounds.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Working around moving bowling equipment during bowling operations

Walking through a smoke filled environment and working next to the casino.

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

The noise level in the work environment and job sites can be loud. 

Party Host

JOB DESCRIPTION

TITLE: Party Host

DEPARTMENT: Sales/Events

REPORTS TO: Banquet Captain/ Food and Beverage Sup/Food and Beverage Manager

LOCATION: Murphy, NC

SALARY/RANGE: Hourly/$7.25 to $8.50

SUMMARY

The Party Host is in charge of the organization and completion of an event from beginning to end. They must possess strong communication skills when interacting with guests. knowledge of the Center, verbal communication skills. Party Hosts will be self-starters and have creativity and passion and the ability to be creative and be silly when needed. Work is performed primarily in an environment that is very fast paced in the amusement area and party rooms. Party Hosts may sometimes be required to work at offsite venues. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Make sure party is set up 30 min prior to start time

Be in lobby area 15 minutes before the party starts to greet guests and guide to party room

Communicate with Amusements and Food and Beverage departments on the status of party

Be with the party 100% of the time

Play all games with kids

Constant interaction with the clients that booked the party

Help out food expo as needed

Keep party on time with party schedule

Perform games and magic tricks throughout party based on age group

Interact with adults and children

 

 

 

 

 

REQUIREMENTS

 

Positive attitude

Respectful to others

Self- Starter

Strong customer service orientation and skills

Ability to focus on attention on details

Must be organized

Excellent listening skills

Flexible work schedule

Ability to multi task and prioritize

Ability to enforce the Center’s standards, policies and procedures with assigned staff

Ability to maintain a cohesive team

Ability to be a clear thinker, analyze and resolve problems, exercising good judgment

Ability to exert physical effort in transporting and placement of tables, chairs, podiums and other event equipment

Ability to work without direct supervision

Ability to work cooperatively and professionally with other departments, with respect to the chain of command

Previous Customer Service and/or Server training a plus, but not necessary

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds 75 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Interior Work Areashave moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Center floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.

Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

Bowling & Arcade Attendant

JOB DESCRIPTION

TITLE: Shift Manager/Bowling and Arcade

DEPARTMENT: Bowling and Arcade

REPORTING TO: Bowling and Arcade Operations Manager/General Manager

LOCATION: Murphy, NC

SALARY: Hourly/ $13.00 to $15.00

SUMMARY:

 

The Shift Manager assists the B&A operations Manager with ensuring company standards are met; supervises the daily responsibilities of Bowling and Arcade team members and follows through to ensure tasks are complete and company standards are being met. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Weekends and holidays are also required. Managers must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Able to perform all duties of each position with the Bowling and Arcade and fills in when needed

Resolves guest disturbances and concerns along with team member concerns

Assists the B&A Operations Manager with maintaining the safety and security of Bowling and Arcade

Communicates effectively in writing and verbally to employees, guests and vendors

Portrays a friendly and helpful attitude with guests and team members

Administrative duties including typing, filing, faxing, copying

Facilitates fulfillment of entertainment center goals and company initiatives

Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction

Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements

Develops and implements creative strategies to increase revenue

Increases group event sales revenue through effective management of sales team and creates actionable and measurable sales deliverables

Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs

Other duties may be assigned

QUALIFICATIONS-REQUIRED

Solid communication skills, strong critical and analytical thinking skills and appreciation of diversity (thought, ethnic, gender, etc.)

Must be strong team player, people developer and possess a high level of profit and loss capability

Ability to Read, write and understand English

Good working knowledge of all cash operations cashiering functions, procedures and policies

Must have computer knowledge in the following programs: Microsoft Word and Excel

EDUCATION AND/OR EXPERIENCE

Two to three years of progressive management experience in a high volume bowling, entertainment and hospitality, is required

Ability to manage several departments and staff of 50 or more employees is required

Relevant experience or equivalent combination of education and experience is also acceptable

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Working days, nights, holidays, weekends are required.

Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, kneel, bend and stoop frequently.

 

WORK ENVIROMENT

While performing the duties of this job, the employee regularly works in a Bowling and arcade environment where high level of noise, dust and activity can be expected. The noise level in the work environment is usually loud

Travel may be required for visits to other locations, company meetings

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

Supervisor Bowling & Arcade

JOB DESCRIPTION

TITLE: Supervisor/Bowling and Arcade

DEPARTMENT: Bowling and Arcade

REPORTING TO: Shift Manager/Bowling and Arcade Operations Manager/General Manager

LOCATION: Murphy, NC

SALARY: Hourly/ $10.00 to $13.00

SUMMARY:

 

The Supervisor assists the Shift Manager and B&A Operations Manager with ensuring company standards are met; supervises the daily responsibilities of Bowling and Amusement team members and follows through to ensure tasks are complete and company standards are being met. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Weekends and holidays are also required. All Supervisors must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Able to perform all duties of each position with the Bowling and Arcade and fills in when needed

Resolves guest disturbances and concerns along with team member concerns

Assists the B&A Operations Manager with maintaining the safety and security of Bowling and Arcade

Communicates effectively in writing and verbally to employees, guests and vendors

Portrays a friendly and helpful attitude with guests and team members

Administrative duties including typing, filing, faxing, copying

Facilitates fulfillment of entertainment center goals and company initiatives

Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction

Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements

Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs

Other duties may be assigned

 

 

QUALIFICATIONS-REQUIRED

Solid communication skills, strong critical and analytical thinking skills and appreciation of diversity (thought, ethnic, gender, etc.)

Ability to Read, write and understand English

Good working knowledge of all cash operations cashiering functions, procedures and policies

Must have computer knowledge in the following programs: Microsoft Word and Excel

EDUCATION AND/OR EXPERIENCE

One to two years of progressive management experience in a high volume bowling, entertainment and hospitality, is required

Ability to manage several departments and staff of 50 or more employees is required

Relevant experience or equivalent combination of education and experience is also acceptable

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Working days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, kneel, bend and stoop frequently.

 

WORK ENVIROMENT

While performing the duties of this job, the employee regularly works in a Bowling and arcade environment where high level of noise, dust and activity can be expected. The noise level in the work environment is usually loud

Travel may be required for visits to other locations, company meetings

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

Shipping & Receiving Clerk

JOB DESCRIPTION

TITLE: Receiving & Shipping Clerk

DEPARTMENT: Food and Beverage/Administration

REPORTING TO: Sous Chef/Executive Chef/ General Manager

LOCATION: Murphy, NC

SALARY/RANGE: Hourly/$10.00 to $13.00

SUMMARY

Responsible for receiving of shipments, ensuring all products accounted for according to the invoice. Stocking and verification of all received goods and supplies to be used/purchased, using the FIFO standard. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Record shipment data, such as item or part number, description, quantity received versus quantity ordered, discrepancies between PO and packing list, damages, for reporting, accounting, or recordkeeping purposes. Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or sorting bins.

Must report defective materials or questionable conditions to the shipper immediately and to the department supervisor

May operate tier-lift truck or use hand truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area and can lift up to 50 pounds and move it up to 75 feet.

Responsible for keeping an adequate supply of shipping materials on hand at all times.

Required to forward a requisition for shipping materials to the Department Supervisor for approval.

Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations.

Required to make pick-ups and deliveries to our suppliers for parts and raw materials using a company van.

 

 

 

 

 

QUALIFICATIONS

Be familiar with and able to interpret packing slips, enter into the computer the correct information, to acknowledge receipt of the goods into the purchase order and processing database.

Must be able to fill out bills of lading and be familiar with various forms that are used and required by the major freight carriers.

Must be capable of estimating weight, and use that information to calculate the cost of shipping.

Must be familiar with proper packaging methods and able to interpret visual aids used to convey specific packaging requirements.

Must be familiar with the most common material handling equipment

Desired licensed forklift truck operator.

 

EDUCATION AND/OR EXPERIENCE

Minimum of a high school education and one year of related experience in shipping and receiving.

Required to read and write English, follow verbal instructions and use simple math.

Must have a valid driver’s license and a good driving record.

Basic computer skills

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Interior Work Areashave moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Facility floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.

Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions